Secure Communications

Operational security is paramount on the DarkMatter Market. All external correspondence regarding account status, vendor verification, or Monero market transactions must be encrypted. Unsigned messages are automatically discarded by our mail servers to ensure user anonymity.

Support Status: Active

Support Protocols

Internal Ticket System

Recommended

For all registered users, the internal ticket system is the only authorized channel for order disputes, escrow release issues, and DarkMatter Onion wallet support. Messages are end-to-end encrypted within the market infrastructure.

> Login to Market
> User CP -> Support -> New Ticket
> Average Response: 2-12 Hours

External Communication

PGP Required

Use for account recovery (2FA reset), vendor applications, or reporting critical vulnerabilities. Do not send order details via cleartext email.

General Inquiries

[email protected]

Admin / Security

[email protected]

DarkMatter Market staff will never ask for your mnemonic seed, PIN, or private keys. Verify you are on the correct onion address (kb3qxip...) before submitting any credentials.

Market PGP Key

Key Fingerprint 5E6F 9A2B 3C4D 8E1F 2A3B 4C5D 6E7F 8A9B 0C1D 2E3F

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v2.2.4 (GNU/Linux)
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=Z8x9
-----END PGP PUBLIC KEY BLOCK-----

Download Public Key (.asc)

Common Inquiries

Before opening a ticket, consult the knowledge base. Most questions regarding deposit confirmations, Monero wallet sync, and PGP configuration are answered in detail.

Access Knowledge Base